intrvll
Open console

Contact · Custom solutions

Contact us about custom work, colocation, or anything else

Besides the products on this site, we offer colocation, website design and development, and custom infrastructure on your premises or in our cloud. There’s no contact form. Email us and someone in Lübeck replies within one EU business day.

[email protected][email protected]
to a first answer
1 business day
where it’s answered
Lübeck
email only
No form
sites in Europe
5
01 / 05Custom solutions

Custom work we take on

Each link opens your mail app with our usual questions already in the message.

Colocation

Your servers in our racks

Rack space for your own hardware at our sites, from a single server up, on our network and behind our DDoS filtering. Tell us how many units you need, the power draw, and which site you want.
Your hardwareOur networkDDoS filtering
Email about colocation

Design and development

Website design and development

Company sites, shops, and web applications, designed and built by the team that hosts them. You can host the result with us or anywhere else.
DesignDevelopmentHosting optional
Email about a website

Infrastructure

Custom infrastructure

Networks, servers, storage, and the automation that runs them, planned and built for one organisation. It can run on your premises, in our data centres, or across both.
On premisesIn our cloudHybrid
Email about infrastructure

Our software, your hardware

Password Safe and Ticket System on your servers

We install the software we use to run our own company on your hardware, inside your network. One flat licence covers unlimited users, and the people who wrote the software set it up.
Password SafeTicket System
Email about on-premises

Migration

Moving to intrvll

We move your sites, apps, and mailboxes and do the DNS cutover outside your working hours. Send us the repository or the IMAP details and we’ll tell you what’s involved.
Email about a migration

Scale

Larger setups

Reserved capacity, a custom SLA, dedicated load balancers, or private CDN regions. Tell us what you need and we’ll send a price, or tell you if it’s something we can’t do.
Email us
02 / 05How it goes

From an email to a signed scope

  1. 01

    Email us

    Tell us what you need, where it should run, and by when. A rough budget helps but isn’t required.

    [email protected]
  2. 02

    Have a call

    We set up a call with the people who would build it.

  3. 03

    Get it in writing

    You get the scope, timeline, and price in writing before any work starts.

  4. 04

    We do the work

    The same people stay your contact afterwards, at the same email address.

A good first email

What to put in your first email

You don’t need a specification. Tell us what it is, where it should run, and when you need it. With that, our first reply can be a plan instead of a list of questions.

  • Read by the people who would build it
  • A first answer within one EU business day
  • The thread stays in your own sent folder, with no form or ticket number
new message
To:       [email protected]Subject:  Colocation — two 2U servers, Frankfurt──────────────────────────────────────────What      2 × 2U, about 350 W eachWhere     Frankfurt, Nürnberg as a fallbackNetwork   1 Gbit/s, 2 × IPv4, an IPv6 /64When      from 1 JanuaryNotes     out-of-band access over IPMI # five lines are enough for a reply with a plan
The colocation link above opens this with the questions already filled in.
03 / 05Addresses

Which address to use

General and projects

[email protected]

Questions, quotes, and custom work. Anything that isn’t support. [email protected]

Technical support

[email protected]

Problems with something you run with us. [email protected]

Abuse and NOC

[email protected]

Reports about traffic or content on our network. [email protected]

Legal and privacy

legal@ · dpo@

Contracts, DPAs, and data protection requests. [email protected] · [email protected]

Registered office

Astrava UG (haftungsbeschränkt) · Kleinensee 12 · 23569 Lübeck · Germany

Amtsgericht Lübeck HRB 26756 HL · USt-IdNr. DE458639923

04 / 05Where our hardware isOn the globe

Five sites in Europe for colocation, you choose the site

fra-1 · Germany

Frankfurt

Hesse

nbg-1 · Germany

Nürnberg

Franconia

fsn-1 · Germany

Falkenstein

Vogtland

ham-1 · Germany

Hamburg

Hanseatic coast

zrh-1 · Switzerland

Zürich

Swiss jurisdiction
05 / 05Self-service

Set it up yourself

Everything with a price on this site can be set up in the console without contacting us. Static sites start at €1.

Web space

Hosting and load balancing

Static, dynamic and ASP.NET Core hosting, and load balancers for your own machines.
The price list

Email

Mailboxes

Email on your own domain from a euro an inbox, sized per inbox.
Mailboxes

Help

Knowledge base

Setup guides and answers to common questions.
kb.intrvll.com

Start with a €1 static site

A static site costs €1 a month and deploys from a git push. You can still email us afterwards.

Open the consoleSee the price list