These Terms of Service ("Terms") govern your access to and use of the services, software, and websites ("Services") provided by Astrava UG (haftungsbeschränkt) ("Intrvll", "we", "us", or "our"), a company incorporated in Germany (HRB 123456 B, Amtsgericht Berlin-Charlottenburg). By using our Services, you agree to be bound by these Terms.
You must be at least 18 years old and capable of forming a binding contract to use our Services. If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. Notify us immediately at [email protected] if you suspect unauthorised access.
You agree not to use the Services to:
We reserve the right to suspend or terminate accounts that violate this policy immediately and without prior notice where necessary to protect the network or comply with law.
We aim to provide a 99.99% monthly uptime SLA for compute cluster products. The full SLA terms, including credit calculation and exclusions (e.g., scheduled maintenance, force majeure), are set out in our Service Level Agreement document available at intrvll.cloud/about.
Services are billed hourly, rounded up to the nearest hour, and invoiced monthly. Invoices are issued on the first day of each calendar month for the preceding month. Payment is due within 14 days. We accept major credit cards and SEPA direct debit.
If payment fails, we will retry up to three times over seven days. If payment remains outstanding, Services may be suspended. Data is retained for 14 days after suspension and then permanently deleted if payment is not received.
All prices are exclusive of VAT. Applicable VAT will be added at checkout in accordance with EU VAT rules. B2B customers with a valid EU VAT number may be eligible for reverse-charge.
Your use of our Services is also subject to our Privacy Policy. For customers who store personal data of EU residents on our infrastructure, we offer a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR. Request a DPA at [email protected].
Intrvll and its licensors retain all rights in and to the Services, including all software, trademarks, and documentation. These Terms do not grant you any right, title, or interest in any Intrvll intellectual property. You retain ownership of any data you store on our infrastructure.
Each party agrees to keep the other's confidential information (including pricing, technical specifications, and business information) strictly confidential and to use it only for purposes of the relationship under these Terms.
To the maximum extent permitted by applicable law, Intrvll's aggregate liability to you for any claims under these Terms will not exceed the amount you paid to Intrvll in the three months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
You agree to indemnify, defend, and hold harmless Intrvll and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from your use of the Services in violation of these Terms.
Either party may terminate these Terms at any time. You may terminate by closing your account in the control panel. We may terminate your account with 30 days notice, or immediately for breach of the Acceptable Use Policy. Upon termination, your data will be retained for 14 days and then deleted.
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Disputes shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany, without prejudice to your rights as a consumer under mandatory local law.
We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via e-mail. Your continued use of the Services after the effective date of modified Terms constitutes acceptance.
