Software · Cloud or on-premises

Ticket System a helpdesk you can host yourself

A helpdesk for IT and support teams that brings email, chat, phone, and web requests into one queue. Use it in our cloud or run it on your own servers.

Open the console Request a demo

on-premises, flat: €349/mo
cloud, per month: from €14.99
inbound channels: 5+
cloud uptime SLA: 99.99%

01 / 03Pricing

Two plans, both with unlimited agents

On-premises is a flat monthly price and runs on your own infrastructure. Cloud costs €14.99 a month plus €1.99 per agent.

On-premises

€349

per month, flat rate, unlimited agents

Updates and new features included
Self-hosted on your infrastructure

Authentication

Local Active DirectoryBasic user auth (no IdP)

Cloud SaaSRecommended

€14.99

per month, instance fee

+ €1.99 per agent a month

Automatic updates and managed backups
99.99% uptime SLA

Authentication

Microsoft Entra IDSAML 2.0 / OIDCBasic user auth (no IdP)

Get started

Everything included, on both plans

Omnichannel inbox: email, chat, phone, web form, API
SLA management with breach alerting
Rule-based automation and routing
Internal and customer-facing knowledge base
Custom ticket fields and intake forms
Multi-brand and multi-tenant queues
REST API and webhooks
Reporting and analytics
GDPR compliant
Updates included

02 / 03Capabilities

What it does

Every feature is included in both plans.

Inbound

One inbox for every channel

Email, live chat, phone, web forms, and the REST API all feed into one ticket queue.

EmailLive chatPhoneWeb formREST API

Deployment

Cloud or self-hosted

Both have the same features. Cloud is ready within minutes, and self-hosted runs on Docker or bare metal. Migration from Zendesk and Zammad is included.

Operations

SLA management

Response and resolution targets per priority, automatic breach alerts, and reports on past SLA performance.

Workflow

Automation and routing

Rules for routing, escalation, SLA changes, and notifications. Rules can trigger on any field, tag, time condition, or channel, without code.

1 Arrives by email2 Matches: critical3 On-call assigned4 SLA clock starts

Compliance

GDPR and data location

When you self-host, ticket data never leaves your infrastructure, and we can’t access it unless you let us.

Self-service

Knowledge base

An internal wiki and a public article library. Articles are suggested while a customer creates a ticket, so some questions are answered before the ticket is sent.

Integration

REST API and webhooks

Connect ITSM, monitoring, and alerting tools through the REST API and webhooks.

POST /api/v1/tickets

Scale

Multi-brand and multi-tenant

Separate queues with their own branding, SLAs, and agents for different products, customers, or departments, all on one instance.

Separate brandingOwn SLA targetsPer-brand agents

Customisation

Custom fields and forms

Custom ticket fields, customer intake forms, and routing based on any field value.

03 / 03Getting started

Set up in three steps

01
Deploy
A cloud instance is ready within minutes. Self-hosted runs on your own infrastructure with Docker or bare metal, and we help you migrate from Zendesk, Zammad, or Freshdesk.
02
Connect your channels
Connect email inboxes, live chat, phone lines, a web form, and the REST API to one queue.
03
Set rules and SLAs
Set up routing rules, SLA targets, and escalation policies. Add your identity provider (Entra ID, AD, or basic auth) and invite your agents.

Try Ticket System

A cloud instance is ready within minutes. For self-hosted installs, we help you move from Zendesk, Zammad, or Freshdesk without downtime.