A professional omnichannel helpdesk for IT teams, support departments, and customer-facing operations. Cloud SaaS or fully self-hosted — you own your tickets, your data, your infrastructure. The Zendesk and Zammad alternative built for enterprises that actually care about data sovereignty.
Omnichannel, automation, SLA management, a knowledge base, and full data sovereignty — all on both plans, cloud and on-prem alike.
Inbound
Omnichannel Inbox
Email, live chat, phone, web form, and REST API — every channel lands in one unified ticket queue. No more silos, no more copy-pasting between tools.
EmailLive ChatPhoneWeb FormREST API
Deployment
Cloud SaaS or Self-Hosted
Identical feature set either way. Cloud ready in minutes. Self-hosted with Docker or bare-metal. Migration from Zendesk & Zammad included.
Operations
SLA Management
Configurable response and resolution targets per priority tier. Automatic breach alerts and historical SLA performance reporting.
Workflow
Automation & Smart Routing
Rule-based automation for ticket routing, escalation, SLA transitions, and notifications. Set triggers on any field, tag, time condition, or channel source — no code required. Thousands of companies use automation to cut first-response time by half.
1Ticket arrives via email
2Rule matches priority: Critical
3Auto-assigned to on-call team
4SLA clock starts, manager notified
Compliance
GDPR & Data Sovereignty
Self-hosted ensures no ticket data leaves your infrastructure. Full data ownership. No surprise vendor access. GDPR compliant out of the box.
Self-Service
Knowledge Base
Internal wiki and customer-facing article library. Intelligent article suggestions surface when a new ticket is created — deflect tickets before they open.
Integration
API-First Architecture
Full REST API with webhook support. Integrate with ITSM, monitoring, and alerting stacks from day one.
POST/api/v1/tickets
Scale
Multi-Brand & Multi-Tenant
Run multiple independent support queues with separate branding, SLAs, and agent pools for different products, customers, or departments — all from one instance.
Separate brandingIndependent SLA targetsPer-brand agent poolsSingle instance
Customisation
Custom Fields & Forms
Add custom ticket fields, build customer intake forms, and set dynamic routing logic based on any field value.
Getting started
Live in three steps
01
Deploy in minutes
Cloud SaaS is live in minutes. Self-hosted on your own infrastructure with Docker or bare-metal — migration support from Zendesk, Zammad, or Freshdesk included.
02
Connect your channels
Plug in email inboxes, live chat, phone lines, a web form, and your REST API. All channels converge into one unified ticket queue from day one.
03
Set rules, SLAs & go live
Define routing rules, SLA targets, and escalation policies. Add your identity provider (Entra ID, AD, or basic auth) and invite your agents. Done.
Helpdesk that lives on your terms
Cloud setup in minutes. Self-hosted with full migration support — we help you move from Zendesk, Zammad, or Freshdesk without downtime.
